Shipping Policy – ZigToys

Last updated: October 3, 2026

In this policy, “ZigToys,” “we,” “us,” and “our” refer to the seller operating the ZigToys store.

This policy explains processing times, delivery estimates, shipping charges, and help with shipping issues. It does not limit your mandatory consumer rights.

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed. We do not process or dispatch orders on weekends or public holidays.

Any different product-specific processing period will be disclosed before purchase. If we cannot meet the stated period, we will contact you with an update and explain your options.

Once tracking information is available, we will email it to you. A tracking number may be issued before the carrier receives the parcel.

2. Estimated Delivery Times

ZigToys ships worldwide to destinations supported by our delivery partners. Available destinations and shipping options are shown at checkout.

Our average estimated delivery time is 5–7 days from the date your tracking number is issued.

This is an estimate, not a guaranteed delivery date. Delivery may take longer depending on the destination, carrier collection, customs inspections, weather, carrier disruption, or seasonal demand. Any different destination-specific estimate shown before purchase applies to that order.

The 1–3 business day processing period is separate from the delivery estimate. When estimating the total time from payment confirmation to arrival, allow for processing before your tracking number is issued.

Business days are Monday through Friday, excluding public holidays observed by the relevant processing or delivery service.

Delivery estimates do not override an agreed delivery commitment or mandatory legal deadline.

3. Shipping Charges

Shipping charges for your purchase are calculated at checkout according to your destination and shipping method and shown before you submit your order.

Free shipping offers may have purchase thresholds, destination restrictions, or other conditions stated with the offer. Free shipping does not automatically include import duties or taxes unless expressly stated.

Return shipping for eligible returns is free, as explained in Section 9 and our Return & Refund Policy.

4. Tracking Your Order

You will receive tracking information by email once it becomes available.

Please allow 24–48 hours after the carrier receives your parcel for the first tracking update to appear. Tracking may not update daily, particularly during international transit or transfers between carriers.

A shipping-label notification alone does not necessarily mean the carrier has received the parcel.

If tracking remains unavailable after this initial period or the estimated delivery window has passed, contact support@zigtoys.com with your order number.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or handling charges. Charges collected by ZigToys will be identified at checkout.

Otherwise, you may need to pay the carrier or customs authority where permitted by law and disclosed before purchase. Contact us if you believe a charge already collected by us has been charged again.

Customs inspections may extend delivery times. We will provide reasonable help with shipment information or documentation. Customs delays do not automatically remove cancellation or refund rights.

6. Delays and Missing Deliveries

If we cannot dispatch within the promised period, we will notify you promptly and, where required, obtain agreement to a revised timeframe or offer cancellation and a refund.

If an order does not arrive within its estimated delivery window, contact us so we can investigate. A carrier investigation will not extend a mandatory refund deadline.

If tracking shows delivery but you have not received the parcel, check the stated delivery location and ask anyone authorized to receive it, then contact us.

We will consider delivery evidence, agreed instructions, and applicable law. A “delivered” scan does not automatically result in a rejected claim.

If a parcel is lost or misdelivered while it remains our responsibility, we will arrange an appropriate remedy, including a replacement or refund where required. Theft after a completed delivery will be assessed according to the circumstances and applicable law.

7. Damaged, Incorrect, or Incomplete Deliveries

Inspect your order after delivery and contact us promptly if an item is damaged, incorrect, or missing, or if a toy is missing components.

We encourage reporting visible delivery problems within 48 hours, where possible. This is a recommended reporting period, not a deadline that removes legal rights.

Include your order number, a description, and photos of the item and packaging where reasonably possible. Keep packaging during the assessment if you can; missing packaging or photos does not automatically invalidate a legal claim.

We will arrange the appropriate remedy under our Return & Refund Policy and applicable law. If a return is necessary, ZigToys will cover the return shipping costs.

8. Delivery Information and Returned Parcels

Check delivery details before ordering. If you notice an error, contact support@zigtoys.com immediately. We will try to correct it, but changes may not be possible after dispatch.

If a parcel is returned because of incorrect information, unsuccessful delivery, or failure to collect it, we will contact you to discuss redelivery or any available cancellation and refund options.

We do not charge a return handling or restocking fee for a returned parcel. Any optional redelivery charge will be explained before you agree to it and applied only where legally permitted.

We will not charge you to correct a shipping error caused by ZigToys.

9. Free Returns After Delivery

You may request an eligible change-of-mind return within 28 calendar days after delivery and send it back within 28 calendar days after notifying us.

Eligible returns are free. ZigToys covers return shipping costs and does not charge return handling or restocking fees.

This applies to eligible change-of-mind returns and returns involving faulty, damaged, incorrect, incomplete, or misdescribed products.

Contact support@zigtoys.com before sending your return so we can provide the correct return location and a prepaid return method or instructions for reimbursement of reasonable return postage.

Please follow our return instructions and keep proof of postage until your return has been resolved. Contacting us for shipping instructions does not make our approval a condition for exercising a statutory cancellation right.

Return eligibility, conditions, and refund timeframes are explained in our Return & Refund Policy.

Delivery responsibility and transfer of risk are determined by applicable law. Nothing in this policy limits mandatory rights.

10. Contact Us

ZigToys Support Team

For tracking assistance, delivery issues, damaged parcels, missing components, or return requests, please include your order number and contact:
support@zigtoys.com

For additional help and general assistance:
help@zigtoys.com