Privacy Policy – ZigToys

Last updated: October 3, 2026

In this policy, “ZigToys,” “we,” “us,” and “our” refer to the seller operating the ZigToys store.

The seller operating ZigToys is the data controller responsible for the personal information collected and processed as described in this Privacy Policy.

This policy explains how we handle personal information when you browse our website, make a purchase, contact us, or use our services.

1. Information We Collect

Depending on your interaction with us, we collect:

• Contact and delivery information, such as your name, email address, telephone number, billing details, and shipping details.

• Order information, including products purchased, transaction references, payment status, delivery updates, and return or refund records.

• Support information, including messages, attachments, and information you provide when asking for help.

• Device and browsing information, such as IP address, browser type, device identifiers, pages viewed, and website interactions, subject to applicable consent requirements.

• Preferences, including marketing subscriptions and cookie choices.

Payments are processed by third-party payment providers. They handle the payment details needed for the transaction. We may receive payment confirmations and limited transaction information to manage your order.

Some information is necessary to complete your purchase or respond to a request. Without it, we may be unable to provide the requested service.

2. How We Collect and Use Information

We receive information directly from you, automatically through permitted website technologies, and from providers supporting payments, delivery, security, and customer service.

We use it to:

• Process payments, fulfill orders, and arrange delivery.

• Handle inquiries, returns, refunds, exchanges, and reports of missing components.

• Send order confirmations, shipping updates, and necessary service messages.

• Maintain and improve our website and services.

• Prevent fraud and protect transactions and website security.

• Send promotional communications when you have opted in.

• Measure website or advertising performance where permitted by law and your privacy choices.

• Meet legal recordkeeping obligations and handle disputes or legal claims.

3. Legal Bases for Processing

Where EU, EEA, or UK data protection law applies, we rely on an appropriate legal basis for each purpose.

Purpose	Legal basis
Fulfilling purchases and providing order-related support	Performing our contract with you or taking steps at your request before a purchase
Keeping legally required records	Compliance with legal obligations
Preventing fraud and maintaining security	Our legitimate interests in operating a secure business, balanced against your rights
Responding to general inquiries and improving services	Our legitimate interests in assisting customers and maintaining our services
Sending requested promotional communications	Your consent
Using analytics or advertising technologies that require permission	Your consent

We do not rely on legitimate interests to bypass a legal requirement for consent. You may withdraw consent at any time without affecting processing lawfully carried out before withdrawal.

4. Sharing Information

We disclose information as reasonably necessary to ecommerce and hosting providers, payment processors, fulfillment and delivery partners, customer support providers, and email communication providers.

Analytics providers and, where used, advertising partners may receive relevant information subject to your choices and applicable law.

We may also disclose information to professional advisers or authorities when legally required or necessary to protect lawful rights. Information may be transferred during a business sale or reorganization, subject to appropriate protections.

Providers processing information on our behalf are subject to appropriate contractual requirements. Some recipients may act as independent controllers for their own lawful purposes.

5. Cookies and Advertising Choices

Cookies and similar technologies support functions such as the shopping cart, checkout, security, preferences, and website measurement. Advertising technologies, where used, may help measure campaigns or personalize advertising.

Where consent is required, technologies requiring consent will remain inactive until you allow them. You may accept, reject, or change optional choices through the cookie controls provided on our website.

For information about cookies, their providers, purposes, or durations, or for assistance with your preferences, contact help@zigtoys.com.

Browser settings also allow you to manage cookies. Blocking essential cookies may affect store functionality. Browser settings do not replace consent choices we must provide.

We do not rent personal information or sell it for money. However, certain advertising disclosures may constitute a “sale” or “sharing” under applicable US privacy laws even when no money is exchanged.

Where applicable, you can opt out of qualifying sales, sharing, or targeted advertising using the privacy controls provided on our website. You may also submit a request or ask for assistance by emailing support@zigtoys.com.

Where legally required, we honor recognized opt-out preference signals, including Global Privacy Control, in accordance with applicable law.

6. Marketing Communications

We send promotional emails when you have opted in. You may unsubscribe using the link in a marketing email or by contacting support@zigtoys.com.

Unsubscribing does not prevent necessary messages about purchases, payments, delivery, returns, or security.

Email subscriptions and advertising-cookie preferences are separate choices.

7. International Transfers

Our providers may process information in countries other than the country where you live.

Where a transfer requires legal safeguards, we use an applicable transfer mechanism, such as an adequacy decision or approved contractual safeguards, together with additional protections where necessary.

Contact support@zigtoys.com for information about relevant processing locations and safeguards, including how to obtain a copy where available under applicable law.

8. Retention and Security

We keep personal information only as long as reasonably necessary for the purposes described in this policy. Retention takes account of order fulfillment, returns, warranties, disputes, legal recordkeeping duties, and applicable claim periods.

Marketing information is retained until consent is withdrawn or it is otherwise no longer needed. We may keep a limited suppression record to respect an unsubscribe request.

When information is no longer needed, we delete or anonymize it, subject to applicable law.

We use reasonable technical and organizational safeguards to protect information. No transmission or storage system is completely secure, and we cannot guarantee absolute security.

Please do not send full payment-card details or unnecessary sensitive information by ordinary email.

9. Your Privacy Rights

Depending on your location and the law applicable to our processing, you may have rights to:

• Access your information and obtain a copy.

• Correct inaccurate or incomplete information.

• Request deletion, restriction, or portability of information.

• Object to certain processing, including direct marketing.

• Withdraw consent.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Limit certain uses of sensitive information where applicable.

• Obtain safeguards concerning qualifying automated decisions, including human review where required.

• Appeal a decision on a privacy request where the law provides that right.

Email support@zigtoys.com to submit a request. We may need proportionate information to verify identity or a representative’s authority. We will respond within the applicable legal deadline and explain any lawful extension or refusal.

You will not receive unlawful discriminatory treatment for exercising these rights. You may also complain to the relevant privacy authority, including your competent EU/EEA data protection authority or the UK Information Commissioner’s Office where applicable.

For additional assistance with submitting a request, contact help@zigtoys.com.

10. Children and External Websites

ZigToys sells toys and related products intended to be purchased by adults. Our online store and checkout are intended for adult customers and are not designed for children to submit personal information directly.

If you believe a child has provided personal information without appropriate authorization, contact support@zigtoys.com so we can investigate and take appropriate action.

When contacting us about a toy or an order, please avoid sharing unnecessary information about a child, including their full name, school, precise location, or identifiable photographs.

External websites linked from our store have their own privacy practices. Please review their notices before providing information to them.

11. Changes to This Policy

We may update this policy to reflect changes in our services, processing, or legal obligations. The revised version will show an updated date.

Where required, we will provide additional notice and obtain consent before introducing processing that requires it.

12. Contact Us

ZigToys Support Team

For privacy questions, personal information requests, or concerns about how your information is handled:
support@zigtoys.com

For additional help and general assistance:
help@zigtoys.com