Contact Us – ZigToys

Have a question about a toy or need help with an order? Our support team can assist with product information, purchases, shipping, returns, refunds, missing components, and privacy requests.

Customer Support

For order assistance, delivery questions, returns, refunds, or privacy requests:
support@zigtoys.com

For additional help and general inquiries:
help@zigtoys.com

For order-related inquiries, include your order number and a brief description of the issue. Relevant photos or screenshots can help us understand your request.

Please avoid sending full payment-card details or unnecessary personal information, including identifiable information about children.

Support Hours

Monday–Friday
9:00 AM–6:00 PM (GMT+7)

Response Time

We aim to respond within 24–48 business hours. Inquiries are handled during the support hours listed above.

Please reply to the same email thread when following up on an existing request.

Free Returns and Order Issues

To request an eligible return under our 28-day return policy, email support@zigtoys.com within 28 calendar days after delivery. You then have 28 calendar days after notifying us to send the item back.

Eligible returns are free. ZigToys covers return shipping costs and does not charge return handling, restocking, or refund processing fees.

Contact us before shipping your return so we can provide the correct return location and a prepaid return method or postage reimbursement instructions. Please review our Return & Refund Policy for full conditions.

Where possible, report visible delivery damage, missing components, or an incorrect item within 48 hours to help us investigate. This recommendation does not remove your legal rights if you contact us later.

Our response time does not change the date you submitted a return request or cancellation notice. You do not need to wait for our reply to give timely notice.

ZigToys Support Team
Customer support: support@zigtoys.com
Additional assistance: help@zigtoys.com